Frequently Asked Questions
Have a question about your order or our jewelry? We've answered the most common ones below. If you don't find what you're looking for, please contact our team — we're always happy to help.
About Our Jewelry
What metals do you use?
Auryn pieces are made from quality alloy, copper and titanium steel, finished with gold, rose gold or silver plating. Our Sterling Silver Princess collection uses genuine S925 sterling silver. The exact material is listed on every product page.
What stones do you use?
Our sparkle comes from cubic zirconia (CZ) and zircon stones, precision-cut and set for maximum brilliance. These are lab-created stones, not natural gemstones — we're upfront about this on every relevant product page.
Is your jewelry suitable for sensitive skin?
Most pieces are designed to be gentle on the skin, but as with any fashion jewelry, sensitivity can vary from person to person. If you have known metal allergies, check the listed material on the product page or contact us before ordering.
Can I resize my ring?
Rings like our Vintage Court Statement Ring use an adjustable open band that fits sizes 6-9 (US) without any resizing needed. Check each product page for its specific fit and size range.
Orders & Shipping
How long does delivery take?
Orders are processed within 1-3 business days. Delivery typically takes 7-20 business days depending on your location, as pieces ship from our fulfillment partners across the EU. See our Shipping Information page for full details.
Do you ship internationally?
We currently ship to Poland, the rest of the EU, and the United States. International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.
How do I track my order?
Once your order is dispatched, you'll receive a confirmation email with a tracking number. You can also visit our Track Your Order page at any time.
Can I change or cancel my order?
Contact us as soon as possible after placing your order at kotysvov@gmail.com and we'll do our best to change or cancel it before it ships. Once an order has shipped we're no longer able to modify it.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, undamaged, and in original packaging. EU customers also have a 14-day cooling-off period to cancel for any reason. See our full Refund Policy.
How long does a refund take?
Once we receive and inspect your return, approved refunds are processed within 10 business days to your original payment method.
Can I exchange an item?
Yes, we happily exchange items for a different size, style, or piece of equal value. Contact us at kotysvov@gmail.com to arrange it.
Care
Do you offer a warranty?
We stand behind the quality of every piece. If your item arrives with a manufacturing defect, contact us within 30 days of delivery with photos and we'll arrange a repair, replacement, or refund at no cost to you.
How do I care for my jewelry?
Store your jewelry in a dry place, ideally in a pouch or lined box. Remove it before swimming, showering, exercising or applying perfume. Wipe gently with a soft, dry cloth after wearing to keep the plating and stones looking their best. See our full Jewelry Care Guide.